Welcome to Qazaq Adventure («Company», «we», «our», or «us»).
This Registration & Privacy Policy explains how we collect, use, store, and protect your personal information when you use www.qazaqadventure.com (the “Website”) and our services.

By registering on our Website or booking our services, you agree to the practices described in this Policy.

1. Information We Collect

When you register, book a tour, or contact us, we may collect the following information:

1.1 Personal Information

  • Full name

  • Email address

  • Phone number

  • Nationality

  • Passport details (if required for specific tours)

  • Emergency contact information

1.2 Booking Information

  • Selected tour details

  • Travel dates

  • Number of participants

  • Special requests (dietary, medical conditions)

1.3 Payment Information

Payments are processed via secure third-party payment providers.
We do not store your full credit/debit card details.

1.4 Automatically Collected Information

When you visit our Website, we may collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and manage bookings

  • Confirm reservations

  • Provide customer support

  • Ensure safety during tours

  • Improve our services and Website

  • Send booking confirmations and important updates

  • Send promotional emails (only if you opt-in)

3. Registration

When you create an account on our Website:

  • You are responsible for maintaining the confidentiality of your login credentials.

  • You agree to provide accurate and up-to-date information.

  • We reserve the right to suspend accounts with false or misleading information.

4. Legal Basis for Processing (International Users)

If you are located in the EU or UK, we process your data based on:

  • Contractual necessity (to provide booked services)

  • Legitimate business interests

  • Legal obligations

  • Your consent (for marketing communications)

5. Data Sharing

We do not sell your personal data.

We may share your data only with:

  • Tour guides and operational staff

  • Payment processors

  • Transportation providers

  • Government authorities (if legally required)

All third parties are required to protect your data.

6. Data Retention

We retain your personal information:

  • As long as necessary to provide services

  • To comply with legal obligations

  • For accounting and tax requirements

After this period, data is securely deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise these rights, contact us at: [Insert Email]

8. Cookies Policy

Our Website uses cookies to:

  • Improve user experience

  • Analyze website traffic

  • Remember preferences

You may disable cookies in your browser settings, but some features may not function properly.

9. Data Security

We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online transmission is 100% secure.

10. Children’s Privacy

Our services are not directed to children under 18 without parental consent.
We do not knowingly collect personal data from minors without authorization.

11. International Transfers

If you access our Website from outside Kazakhstan, your information may be transferred and processed in Kazakhstan or other countries where our service providers operate.

12. Changes to This Policy

We may update this Privacy Policy at any time.
The latest version will always be available on this page.

13. Contact Information

Qazaq Adventure
Website: www.qazaqadventure.com
Email: info@qazaqadventure.com
Phone: +7 778 714 5555